Service Protection for Services Remitted
All clients get a 30 day money back guarantee from the point of entering in the service agreement, or purchasing a product. Once Secure Technologies Internet Networking and Camera Systems (known also on and off-site as the acronym S.T.I.N.C.S. or STINCS) and client signs the service agreement and commences work this 30 day period will go into effect.
If initial development and installation work does not work out to the clients expectations is not live, and is beyond the 30 day period from when the service agreement was started, then S.T.I.N.C.S. will refund 50% of the initial payment/deposit. If monthly payments are already being remitted because of clients service agreement then those will be stopped from that point on, but payments already remitted will not be refunded.
If initial development work is completed and project or service is live, initial deposits are paid for, but client does not wish to pay for further monthly administration and maintenance subscription under the service agreement, client may be subject to being locked out of their system until either payment is re-started and/or a new agreement can be made. If agreement is stopped prior to client service agreement terms, and client wishes to retain all ownership, the property (even those created thus far by S.T.I.N.C.S. from the stoppage of payments for service) can be bought out to own full at 50% of the total of what is currently owed and outstanding in monthly payments for the remainder of the clients service agreement. The date of stoppage of payments to the term ending listed in client service agreement is the time used to determine how much is owed by the client in these circumstances.
Initial payment is for initial setup, installation, or development, work. Once product, project or service is ready to go live subscription payments (if applicable) will be remitted to S.T.I.N.C.S. Subscriptions will normally be paid securely through PayPal. If there is a separate agreement to your monthly payments either a revenue share agreement, or payment through checks or ACH, etc. please see your invoice for specific terms and agreements for such client setups.
Service Agreement End and Continuing Services
Once the minimum term for services are completed and all payments are up to date, monthly payments (if applicable) will continue on same schedule until services are unwanted/unneeded by client. Billing agreement can then be stopped for unwanted services once minimum term ends, and all properties will remain part of and fully owned by the client and not of S.T.I.N.C.S. For website and hosted properties this means that the property may reside on S.T.I.N.C.S. servers but if the client has fulfilled their service agreement and wishes to place it on another server they may do so at anytime, and will have access to said properties.
Providing Content to S.T.I.N.C.S.
There are various ways to send text, images, and the like. you can email us images, or if you have hosting service with us you can use your FTP account access to upload and download files freely to our servers. We do not allow FTP access to be used for file sharing services of a large scale. We leave it to our (S.T.I.N.C.S.) discretion to determine if you are in fact operating a file sharing site or service. We also will do our best effort to check if the content you provide S.T.I.N.C.S. for any service is copyrighted. If content is used and is found to be copyrighted this will be the clients responsibility to incur all costs and damages for said content copyright violations, and S.T.I.N.C.S. will bear no liability to such violations.
Website Security Information
The website content (text, images, etc.) will not be encrypted as no private information such as credit card information is given on the website. Paypal or another authorized secure processor will be handling credit processing and will have the encrypted forms required to process customer information securely. Users on the website which will have moderate security using usernames and passwords (passwords are secured on the server database using MD5 hash encryption).
Other Service Agreement Details
All individual product and/or service agreement general guidelines and terms and conditions are agreed upon once payments are started and remitted. All other general guidelines and terms and conditions written here (an under the section of the website general guidelines, and section terms and conditions are also agreed upon just by using this website. Any costs incurred during the development phase will be the sole responsibility of the client, and will be amended to the client service agreement in place. An email and/or phone call notification will occur 30 days prior when payment will be due, and instructions on how to pay will be included.
If for any reason the client goes dark and cannot be contacted, or does not respond to development inquires for 21 days, we reserve the right to take stock of the amount of work completed and charge accordingly to no more than the agreed upon amount. We will warn on day 14 of client contact development non-compliance and let the client know what the next steps will have to be to be in good standing again. Once we take stock and charge accordingly then the rules for failure to pay will be in effect (see below Failure to Pay Information).
*There are instances that a client may not want the system to go live for any number of reasons but the development and configuration is complete. We reserve the right to notify the client that if we feel the system is complete from a development standpoint that we will ask for full payment because of website development completion (if applicable).
Failure to Pay Information:
Unless specified otherwise, all payments required must be made before initial website development and going live. For administration and maintenance subscription monthly payments you will have one payment reminder one week (seven days) after monthly due date, with 14 day grace period for late monthly payments. If by 11:59am on the 14th day after contract completion payment is not received S.T.I.N.C.S. will take control of properties and freeze them until payment is made, or resolved. Once payment is made then full resumption of your properties will commence. Other services that are administered after the initial contract is complete will not commence until payment is again fully paid and restored all back payments. If on a administration and maintenance subscription, if payment is not received 14 days late from period on monthly payment date, this will automatically cancel all administrators service permanently. Client would than have to resume payments and fully pay all back payments for system to go live again.
Your privacy is important to us. We will not sell or redistribute your information given to S.T.I.N.C.S. without your consent. We will only use the user information given to S.T.I.N.C.S. to contact you on details for this contract and the services that are in this service agreement. No personal financial data is stored on this site, and any other information entered on this site is only view-able to the user that registered and inputted said data, as well as site administrators which will not access data unless entering it on behalf of the user, editing it on behalf of the user, requested by the user to view it, or for general website maintenance and updates.
Secure Technologies Internet Networking and Camera Systems in turn also Lilkendey Technologies LLC in which S.T.I.N.C.S. is operating under a DBA) reserves the right to change the terms of service at any time, for any reason, without notification.